Privacy Policy
Last updated: November 14, 2026.
Heirloom Fibers ("we", "us") is a Pennsylvania yarn shop in Harmony, Pennsylvania. We sell yarn, needles and kits and make handmade knits, memory bears and memory quilts, and custom machine embroidery, to order. This policy explains what information we collect when you use our website, why we collect it, and the choices you have.
What we collect
We collect the information you give us and a small amount that's gathered automatically:
You provide: your name and email address when you contact us; the contents of any message you send us; and any details or items you share for a custom order.
Collected automatically: your IP address, browser type, and the pages you visit.
How we use it
We use your information to answer your messages, arrange and complete custom orders, and keep the site secure. We do not sell your personal information.
Security and abuse prevention
To protect the site from fraud and automated abuse, we automatically record the IP addresses of visitors, along with timestamps and — for sign-in attempts — whether the attempt succeeded or failed. We use this to detect and block brute-force login attempts and other malicious activity.
IP records for ordinary visitors are kept for up to 90 days and then deleted automatically. Addresses that we block or allowlist are kept until an administrator removes them. Our contact form is also protected by an anti-bot challenge (Cloudflare Turnstile), which may process limited technical data to tell humans from bots.
Cookies
We use a small number of essential cookies, such as security cookies that protect our forms and one that keeps shop staff signed in. They are required for the site to work and aren't used for advertising. This website does not take orders or payments.
We also use Google Analytics to understand how many people visit and which pages they read. It sets its own cookies and collects usage information such as pages viewed, approximate location, and device and browser type. We use it for visitor statistics only, not for advertising. You can opt out with Google's Analytics opt-out browser add-on.
Third parties we rely on
We share the minimum data needed with the services that run the site — for example Cloudflare (bot protection), Google (visitor statistics through Google Analytics and Google Tag Manager) and our email delivery provider, which delivers contact form messages to our inbox. Each processes data under its own privacy terms. We don't share your information with advertisers.
Your choices
You can ask us to access, correct, or delete the personal information we hold about you. To make a request — or if you have any privacy question — email us at stephanie.fontenot@heirloomfibers.store.
Changes
If we update this policy, we'll change the "last updated" date above. Continued use of the site after a change means you accept the updated policy.